Q: My order was placed a few days ago, can I expect a tracking number?

A: Yes, we will email you a tracking number 24 hours or less after your item(s) have been shipped.

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Q: My case was damaged or I simply didn't like it, can I get a refund?

A: Yes, please email rubydcases@gmail.com with your request, we will get back to you in 24-48 hours.

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Q: I lost my tracking number, can I get it resent?

A: Yes. Please email rubydcases@gmail.com with your request, we will get back to you as soon as possible.

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Q: My Paypal did not charge the money, will I still have my case sent?

A: Unfortunately we only ship after we have received your payment. Please email us if you need help with payments.

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